Privacy Policy

Who we are

This website is operated by ALTECH Construction Pty Ltd, trading as ALTECH Construction. Our ABN is 96 681 976 554 and our ACN is 681 976 554. We are based in Leppington and serve South West Sydney.

For privacy questions, access or correction requests, or complaints, email info@altechconstruction.com.au or call 0415 288 474.

Information we collect

Our enquiry form asks for your name, phone number, email address, project suburb and selected service. A project address and message are optional. Australian phone numbers are converted to an international format for processing.

If you contact us by phone, email or SMS about an enquiry, we may also receive the details you share and records of that conversation. Please provide only information relevant to your enquiry.

Our website enquiry system also records:

• A unique submission identifier, the page address and page title where you submitted the enquiry.
• The time the record was created and updated, and whether delivery is processing, accepted, failed or uncertain.
• A digital fingerprint of the enquiry to detect conflicting or duplicate submissions.
• Hashed identifiers and request counts used to limit misuse, with the start time of the counting window.

For abuse prevention, the system creates secret-salted hashes from your phone number and email address and, when supplied by the hosting platform, your IP address combined with the date. These hashes are not stored as readable phone numbers, email addresses or IP addresses in the request-limit records. However, your actual phone number, email address and other submitted details are stored in the private enquiry backup and shared with our customer management provider. Hashing the request-limit identifiers does not make the enquiry anonymous.

The hosting platform handles technical request information, including IP addresses, to deliver and protect the website. The enquiry backup does not store a raw IP address. A hidden form field helps reject automated submissions.

How we collect and use information

We collect information when you submit a form or communicate with us about an enquiry. We use it to respond, discuss your project, maintain enquiry and communication records, and prevent misuse. It may also be used for enquiry acknowledgements and internal alerts associated with handling your enquiry.

Submitting an enquiry is not consent to promotional campaigns. You can contact us by phone or email instead of using the form.

Enquiry storage and service providers

We save a private copy of your enquiry through Lovable Cloud before sending it to our customer management and communication service providers. These providers help us manage enquiries and related communications. We send your submitted details, unique submission identifier and the page information associated with your enquiry. We do not include the hashes used to limit repeated requests.

The backup records whether delivery was confirmed. If delivery is uncertain, the enquiry is not automatically resent. Confirmation of receipt does not by itself confirm that a contact record was created or a notification was sent.

Lovable provides website hosting and storage services, with Cloudflare supporting website request delivery. Hosting, storage and communication providers process information to provide these services and may use their own service providers.

Information may be processed or accessed outside Australia. Our customer management and communication provider’s published list of service providers identifies data storage, communications and support in the United States, and support services in India. This describes the provider’s arrangements, not every location that handles a particular enquiry. We do not claim that all information stays in Australia.

More information is available in our customer management and communication provider’s data processing agreement and list of service providers, Lovable’s privacy policy and Cloudflare’s privacy policy.

Security and retention

The enquiry backup and request-limit records are restricted to privileged server access, with no public enquiry-listing or reading function. The website validates enquiries, checks their origin, limits repeated requests and keeps the delivery connection secret out of browser code. Delivery uses HTTPS. No system can guarantee absolute security.

Website enquiry backups and records used to limit repeated requests are not automatically deleted. The time window for counting requests does not determine when records are deleted. Communication records held by our customer management and communication service providers are kept separately from the website backup. Contact us to ask about the information we hold or whether it can be removed. Legal or record-keeping requirements may affect what we can remove.

Visitor analytics, cookies and technical storage

Lovable adds visitor analytics and click tracking to the published website. Both publishing controls are enabled; editor preview visits are not counted. It records pages visited, where visitors came from, country, browser, operating system and device type, time on the site, page-loading speed and errors. Eligible click records include the text or labels of buttons and links.

There is no consent banner connected to these analytics. Clicks are recorded unless the visitor’s browser sends Global Privacy Control, a request not to track them. Global Privacy Control excludes clicks and custom events, while basic visit and technical measurement continues. Page visits, time on page, page-loading speed and errors are counted for every visitor without cookies or identifying anyone.

This analytics service stores nothing on the visitor’s device, does not keep IP addresses and cannot recognise returning visitors. Detailed analytics data is kept for 90 days and daily summaries for a year.

Lovable collects this data for us. Lovable’s privacy policy explains how it handles it. Website error reporting is included; no separate custom enquiry analytics events are implemented.

Google Analytics 4 and advertising pixels are not installed. The website loads fonts from Google Fonts and images from its asset delivery service. Those services receive technical request information, such as your IP address and browser information, needed to serve the files. See Google Fonts privacy information.

The enquiry form holds entered details and the submission identifier in page memory while the page is open; it does not save them to cookies or browser local storage. The platform’s sign-in support can use browser storage for a session when one is present, including during editor access. No customer sign-in is required to make an enquiry.

Access and corrections

Contact us using the privacy contact above to request access to or correction of your information. Tell us enough to locate the enquiry and explain the request. We may need to verify your identity before providing information or making changes, to protect it from unauthorised access. If we cannot fulfil a request, we will explain why.

Privacy complaints

If you have a concern about how we have handled your information, contact us with the details and the outcome you are seeking. We will review the concern and communicate with you about it.

If it is not resolved, you can contact the Office of the Australian Information Commissioner for information about privacy complaints and whether it can consider your matter. Available rights and complaint options depend on the law that applies.

Updates to this policy

We may update this policy when the website or our enquiry handling changes. The latest version will appear on this page with its last-updated date.